Refund Policy

We want you to be happy with EquityOS. This policy explains when refunds are available and how to request one.

1. 7-day money-back guarantee

If you subscribe to a paid plan for the first time and are not satisfied, email us within 7 days of your first charge and we will issue a full refund. This guarantee applies once per customer per plan.

2. Monthly subscriptions

After the 7-day window, monthly plans are non-refundable. You can cancel at any time from the billing portal; you keep access until the end of the current period and are not billed again.

3. Annual subscriptions

Annual plans are non-refundable after the 7-day window. If you cancel, you keep access through the end of the paid term.

4. Duplicate or accidental charges

We will always refund duplicate or accidental charges. Contact us and include the transaction ID.

5. Service issues

If a significant outage or defect prevents you from using the service for an extended period, we will issue a pro-rated credit or refund at our discretion.

6. How to request a refund

• Email billing@equityos.dev from your account email.
• Include your account email and the reason for the request.
• We respond within 3 business days. Approved refunds arrive in 5–10 business days depending on your bank.

7. Chargebacks

Please contact us before disputing a charge with your bank. We can almost always resolve issues faster than a chargeback process.